Effective Date: March 4, 2026
At QZZEN, we are dedicated to delivering our natural “Earth’s Treasures” to you with the utmost care and transparency. We offer worldwide shipping from our headquarters in Denver, Colorado, and our specialized global sourcing hubs to ensure your jewelry arrives safely and efficiently.
1. Order Processing Time
All orders are processed within 1-3 business days (Monday – Friday).
Orders are not processed or shipped on weekends or major U.S. holidays.
If we are experiencing a high volume of orders (e.g., during a new Jade collection launch), shipments may be slightly delayed. We will notify you via email if there is a significant delay in your shipment.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We provide various options to meet your needs:
Note: Delivery delays can occasionally occur due to customs clearance or local postal service peaks.
3. Shipment Confirmation & Tracking
Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking information is typically updated within 24–48 hours. You can track your package directly on our website or through the carrier’s portal.
4. Customs, Duties, and Taxes
QZZEN is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, VAT, etc.) are the responsibility of the customer. Please contact your local customs office for specific information regarding imported jewelry and natural gemstones.
5. Secure Packaging for Precious Cargo
Because we deal with 100% natural Jade and Crystals, we prioritize secure transit:
Protection: Every item is hand-packed in a premium, shock-resistant jewelry box.
Insurance: High-value orders are fully insured during transit to protect your investment until it is safely in your hands.
6. Damages & Lost Shipments
QZZEN is liable for items damaged or lost during transit. If you receive your order damaged, please:
Save all packaging materials and the damaged goods.
Contact our support team at info@qzzen.com immediately.
Provide your order number and clear photos of the damage so we can process a replacement or refund for you.
7. Incorrect Shipping Information
Please double-check your shipping address at checkout. QZZEN is not responsible for orders that are undeliverable due to an incorrect address provided by the customer.
8. Contact Us
For questions regarding your shipment or to check the status of an order, please contact us:
Email: info@qzzen.com
Phone: +1 838 946 6116
Business Address: 1500 N GRANT ST STE R, DENVER, CO 80203, United States