Order processing
Ready-to-ship items are usually prepared within 1-3 business days, Monday to Friday, excluding major U.S. holidays. Create and custom pieces may take longer while we review and prepare the request.
Shipping
Shipping Policy
QZZEN ships jade jewelry, crystal bracelets, and custom design orders with clear timing, tracking, and support from our U.S.-based team.
Ready-to-ship1-3 business days
QZZEN CreateReviewed before crafting
Returns30 days after delivery
Supportsupport@qzzen.com
Shipping rates and delivery
Shipping options, costs, and available delivery methods are shown at checkout before payment. Delivery timing depends on the destination, carrier, checkout method, and customs or local postal conditions.
Tracking
Tracking is emailed after your parcel is handed to the carrier. If tracking has not updated after a few business days, email support@qzzen.com with your order number.
Address accuracy
Please review your shipping address before checkout. If you notice an error, contact support as soon as possible before the parcel ships.
Need help with an order, gift, material, or size question? Email support@qzzen.com. QZZEN support replies within 1 business day, Monday to Friday, 9 AM to 5 PM Mountain Time.