30-day return window
Eligible standard items can be returned within 30 days after delivery when they are unworn, unused, intact, and in original QZZEN packaging.
Returns
Refund and Returns Policy
QZZEN wants every order to feel clear before and after checkout. This policy explains eligible returns, custom order review, and how to contact support.
Ready-to-ship1-3 business days
QZZEN CreateReviewed before crafting
Returns30 days after delivery
Supportsupport@qzzen.com
Start a return
Email support@qzzen.com before sending anything back. Include your order number, product name, and clear photos if there is damage, a defect, or a fulfillment issue.
Custom pieces
Create bracelets, personalized notes, adjusted sizing, and other custom pieces are reviewed case by case and may not be eligible unless there is a confirmed defect or fulfillment error.
Return address
Once approved, QZZEN support will provide the correct U.S. return address and next steps. Items sent back without approval may not be accepted.
Need help with an order, gift, material, or size question? Email support@qzzen.com. QZZEN support replies within 1 business day, Monday to Friday, 9 AM to 5 PM Mountain Time.