Are QZZEN stones natural?
QZZEN product pages describe the material and natural stone character of each piece. Certificate status is shown when documentation is available.
Help center
Frequently Asked Questions
Clear answers for natural crystal bracelets, custom gift bracelets, sizing, certificates, care, returns, and support.
Does every jade product include a certificate?
Not every product includes third-party documentation. When documentation is available, the product page states certificate status. Jade pieces are limited inventory and currently support the main natural crystal and custom bracelet collection.
How do I choose a bracelet size?
Use the wrist size guide and choose a comfortable fit before checkout. Contact QZZEN support if buying a gift or planning a custom bracelet.
How should I care for crystal and jade jewelry?
Avoid perfume, chemicals, water exposure, hard impact, and extreme heat. Wipe with a soft dry cloth after wear and store pieces separately.
Are crystal meanings medical advice?
No. Crystal and jade meanings are symbolic context only, not medical advice or guaranteed outcomes.
What is the return policy?
QZZEN offers 30-day returns for eligible unopened and intact items. Review the refund and returns policy before ordering.
How long does support take to reply?
QZZEN support normally replies within 24 business hours, Monday to Friday, 9 AM to 5 PM MST.
Can I ask for help choosing a gift?
Yes. Send the product link, budget, gift occasion, and any size or color preference to support@qzzen.com.
Need help choosing?
Email support@qzzen.com with the product link, wrist size, gift occasion, and budget. Ready-to-ship items are usually prepared within 1-3 business days.